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Physician Bill

Paying for care at Specialty Care Clinics

We know that paying for your care, or the care of a loved one, can be challenging. At Specialty Care Clinics, we are working to remove this stress, uncertainty and worry. To learn how to pay, we first need to know where you received your care.

Physician Bill | Specialty Care Clinics Doctors Faculty Practice and Specialty Care Clinics Doctors Urgent Care

The Specialty Care Clinics Doctors Faculty Practice or Specialty Care Clinics Doctors Urgent Care bill may include your doctor’s professional services, treatments or procedures.


Pay by Phone

Payments can be made with a credit or debit card over the phone, by speaking with our Customer Service Team. At some of our locations, you can also pay through our automated phone system, which is available from 9am to 5 pm .

Please call 469-545-9983.

Customer Service Team Hours of Operation

Monday – Friday, 9 am – 5 pm


Pay by Mail

Specialty Care Clinics Doctors-Faculty Practice

13988 Diplomat Drive, Suite 100 Farmers Branch, TX 75234

Specialty Care Clinics Doctors-Urgent Care

13988 Diplomat Drive, Suite 100 Farmers Branch, TX 75234

If you have questions or need assistance, please call our Customer Service Team at 469-545-9983..


Phressia online payment

Top Frequently Asked Questions


You should contact your doctor's office directly to confirm whether your insurance is accepted. You can also check Specialty Care Clinics's Find a Doctor feature to find out whether a particular doctor accepts your insurance. You can learn more about the health plans our hospitals participate in by visiting our hospital Insurance Information page.
You are responsible for paying any costs that your insurance company does not cover, including items like your copay, deductible, and other non-covered charges. Unless prior arrangements were made, you receive a bill after the costs associated with your visit have been processed by your insurance company.
The amount you are billed is based on what your insurance communicates to us in an Explanation of Benefits (EOB). If you do not have insurance and believe you cannot afford to pay, consult our financial assistance policy.
Your EOB is different from your Specialty Care Clinics bill. Your Explanation of Benefits summarizes the services you received, the associated costs, and how much your insurance carrier paid. You receive a bill from Specialty Care Clinics after costs associated with your visit are processed by your insurance. You are responsible for paying any costs that your insurance company does not cover. Your health insurer sends the EOB to help you track your expenses and the limits of your plan (e.g., your deductible, your out-of-pocket maximum, etc.).
There are several reasons why the amount you owe on your EOB might not match your Specialty Care Clinics bill. Generally speaking, your EOB should match your bill, unless your insurance company does not cover certain services.

These can include, but are not limited to:
  • Your EOB is combining several visits together, while Specialty Care Clinics bills for each individual visit.
  • You elected for a private room during your hospital stay that your insurance did not cover.
  • You elected for cosmetic or other non-medical services that were not covered by your insurance carrier.
  • Your insurance carrier did not cover the NYS Surcharge and you are responsible for paying this tax.

Please contact the customer service phone number on your bills if you have any questions

We're happy to speak with you about any billing details or questions you might have. Please contact the phone number listed on your bill to speak with our Customer Service team.

You may receive bills from physicians you did not see in person if you have certain tests or treatments in the hospital. These bills are for the professional services doctors provided in diagnosing and interpreting test results while you were a patient.

If you were seen by pathologists, cardiologists, anesthesiologists, radiologists, emergency room doctors, or other specialists, they are required to submit separate bills. Please contact the phone number listed on your bill if you have any questions.

When you receive care at Specialty Care Clinics, depending on the services rendered, you may receive more than one bill. For example, if you have a visit with one of our physicians and you also have blood drawn for lab tests, you may receive a bill from your physician and a separate bill from the lab. If you receive care at one of our hospitals, a physician office, or clinic located at one of our hospital sites, you may also receive more than one bill: one from the hospital and others from the doctors or specialists who treated you.
The hospital bills for charges related to services, supplies, equipment, or room used during your stay (this is known as the technical or facility bill). The physicians caring for you bill for charges related to their professional services and/or interpretation of tests (this is known as the professional bill).
You are receiving multiple bills because we are required to bill your insurance separately for professional and technical components of your care. Please contact the customer service phone number on your bills if you have any questions.

If your insurance or personal information is incorrect or not listed on your statement, please call the number listed on your billing statement. For some of our sites, you might also have the option to update your information through an online billing portal.

Specialty Care Clinics can help patients who have difficulty paying their hospital bills. To learn more about whether you qualify, consult our financial assistance policy.
If you have difficulty paying your physician bill, contact your physician's office directly to learn about potential financial assistance policies they might have.

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